Director of Housekeeping & Guest Experience

Genting Malaysia; Genting Highlands; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality firm in Genting Highlands is seeking a Director of Housekeeping Services to manage the overall operations of the housekeeping division. Responsibilities include ensuring the highest cleanliness standards, leading a performance-driven team, and optimizing resources for cost efficiency. The ideal candidate will have significant experience in hospitality management and a passion for service excellence. Join a dynamic team and contribute to exceptional guest experiences.

Qualifications

• Proven experience in housekeeping management within the hospitality industry.
• Strong leadership and team development capabilities.
• Excellent understanding of quality assurance standards and practices.

Responsibilities

• Develop and implement strategies for housekeeping operations.
• Ensure compliance with quality assurance and safety regulations.
• Lead and mentor the housekeeping team to improve service delivery.

Skills

Quality Assurance

Team Leadership

Process Improvement

Operational Management

Customer Service

Education

Relevant degree in hospitality management

Job description

A leading hospitality firm in Genting Highlands is seeking a Director of Housekeeping Services to manage the overall operations of the housekeeping division. Responsibilities include ensuring the highest cleanliness standards, leading a performance-driven team, and optimizing resources for cost efficiency. The ideal candidate will have significant experience in hospitality management and a passion for service excellence. Join a dynamic team and contribute to exceptional guest experiences.