Director / Head / Senior Manager of Operations

dobiQueen; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading laundromat business in Kuala Lumpur seeks a Director / Head / Senior Manager of Operations to drive operational excellence and strategic execution. Ideal candidates will have a strong background in operations management, excellent leadership skills, and a commitment to fostering team alignment and accountability. Responsibilities include developing operational strategies, optimizing efficiency, and leading cross-functional teams. The role requires a holistic approach to enhance organizational effectiveness and resilience, promoting a culture of continuous improvement and innovative problem solving.

Qualifications

• Proven experience in operations management, preferably in a retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement comprehensive operational strategies.
• Oversee operational activities to ensure maximum efficiency.
• Integrate various systems and processes for operational workflow.

Skills

Leadership skills

Problem-solving

Adaptability

Emotional intelligence

Strategic communication

Education

Bachelor's degree in Business Administration or related field

Job description

Director / Head / Senior Manager of Operations

Are you a seasoned leader with a passion for driving Operational Excellence and achieving Strategic Execution? Do you excel at Systems Integration and Process Optimization, ensuring organizational Efficiency and Reliability? We are seeking a Director / Head / Senior Manager of Operations who embodies a Holistic Approach and Systemic Thinking to align our teams and elevate our business. If you are Results-Driven, adept at Problem Solving, and committed to fostering Team Alignment and Accountability, we invite you to lead our innovative, tech-driven laundromat business into its next phase of growth. If you align with our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we'd love to hear from you.

• Strategic Planning and Execution:
  • Develop and implement comprehensive operational strategies that align with the company’s vision and long-term objectives.
  • Utilize Systemic Thinking to understand and optimize the interplay between different business functions.
  • Drive Goal Achievement through meticulous Strategic Planning and Structured Implementation.
• Operational Excellence and Efficiency Optimization:
  • Oversee all operational activities to ensure maximum Efficiency, quality, and cost-effectiveness.
  • Lead Process Improvement initiatives, leveraging Process Optimization techniques to enhance performance.
  • Implement best practices for Continuous Improvement and Quality Assurance across all operations.
• Systems Integration and Process Optimization:
  • Integrate various systems and processes to create a seamless operational workflow.
  • Identify and implement technological solutions for Innovation Implementation that improve productivity and stakeholder satisfaction.
  • Streamline operations through effective Systems Integration and Efficiency Optimization.
• Cross-Functional Leadership and Team Alignment:
  • Provide Collaborative Leadership to ensure all departments are aligned with organizational goals.
  • Foster a culture of open communication and cooperation, promoting Effective Communication across teams.
  • Enhance Organizational Effectiveness by encouraging teamwork and shared accountability.
• Performance Management and Accountability:
  • Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
  • Promote a culture of Accountability by setting clear expectations and holding teams responsible for outcomes.
  • Utilize Performance Management systems to recognize achievements and address areas for improvement.
• Resource Management and Organizational Development:
  • Optimize the allocation of resources, including personnel, technology, and capital, to meet operational demands.
  • Lead initiatives for Organizational Development that enhance capacity and capability.
  • Ensure sustainable growth through prudent Resource Management.
• Problem Solving and Decision-Making:
  • Employ strong Problem-Solving skills to address operational challenges proactively.
  • Make informed decisions based on data analysis and strategic priorities.
  • Demonstrate Adaptability in responding to changing market conditions and internal dynamics.
• Continuous Improvement and Innovation:
  • Champion a culture of Continuous Improvement by encouraging feedback and implementing enhancements.
  • Lead Innovation Implementation efforts to stay ahead of industry trends and improve service delivery.
  • Evaluate and adopt new technologies that drive operational excellence.
• Holistic and Systemic Thinking:
  • Approach challenges with a Holistic perspective, considering the broader impact on the organization.
  • Utilize Systemic Thinking to understand complex systems and interrelationships within the business.
  • Develop strategies that address root causes rather than symptoms.
• Self-Care and Resilience:
  • Recognize the importance of self-care to sustain high performance in a demanding role.
  • Implement personal strategies to recharge and maintain well-being.
  • Encourage a culture of resilience and long-term success within the team.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to implement innovative solutions and challenge existing processes.
• Comfortable making tough decisions, including restructuring and resource optimization.
• High level of adaptability and resilience in the face of change.
• Commitment to personal growth and self-care practices.
• Open to candidates from various industries with transferable skills.
• Resilience: You believe every challenge has a solution and persist until it's found.
• Growth Mindset: Fully committed to your own development and the growth of your team.
• Profitability Focus: Understand the importance of efficient operations in driving profitability.
• Results-Oriented: Dedicated to achieving exceptional outcomes and exceeding expectations.
• Long-Term Vision: Provide solutions that ensure lasting success and sustainability.
• Leadership Excellence: Ability to inspire and lead teams through change and growth.
• Strategic Communication: Skilled in conveying information effectively across all levels of the organization.
• Innovative Problem-Solving: Proactive in identifying inefficiencies and implementing creative solutions.
• Change Management: Comfortable with making and implementing difficult decisions to improve operations.
• Emotional Intelligence: Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.