Digital Solution Architect, Advisor

Zebra Technologies; Penang; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading tech company is looking for an Advisor, Digital Solution Architect to enhance operational efficiency via scalable AI-integrated solutions. This role involves designing digital tooling, overseeing AI integration, and establishing data governance. Candidates should have a Bachelor's degree and 8-10 years of experience. The position allows for hybrid remote work, offering a chance to innovate within a supportive community while driving impactful solutions.

Qualifications

• Minimum of 8-10 years acting as a technical lead in digital tools.
• Experience in enhancing web and content strategies.
• Ability to govern cross-functional teams and define standard processes.

Responsibilities

• Design and implement operational digital support tooling.
• Oversee integration of AI and automation into knowledge platforms.
• Establish governance frameworks for data integrity.

Skills

AI integration

Knowledge management solutions

Customer experience enhancement

Data-driven methodologies

Collaboration

Education

Bachelor's degree

Tools

AEM

Salesforce

SharePoint

Adobe Analytics

Google Analytics

Job description

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Role Overview

The Advisor, Digital Solution Architect designs and implements scalable, AI-integrated knowledge management solutions. This role enhances operational efficiency, supports consistent digital solution implementation, and ensures governance and alignment across the services group.

Additionally, this role harmonizes support portals and standardizes the web support experience, drives the next‑generation digital support tooling and automation roadmap, and synthesizes internal and external customer/partner feedback to enhance the web user experience.

Responsibilities

• Design and implement scalable, digital support tooling that enhance operational efficiency and customer experience.
• Oversee the integration of generative AI and automation tools into knowledge platforms, driving transformative support capabilities.
• Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals.
• Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions.
• Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs.
• Collaborate with business and technical teams to define and deliver innovative digital support solutions.
• Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows.
• Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights.

Qualifications

• Minimum Education: Bachelor's degree
• Minimum Work Experience (years): 8‑10 years
• Lead in enhancing and executing a web and content strategy that drives high engagement.
• Act as the Editor‑in‑chief for all content to ensure quality, clarity, and consistency.
• Serves as the technical lead in rolling out new site enhancement and site uptime.
• Stay updated on industry trends and enhance the site's strategy as needed.
• Define and drive technical architecture and design choices ahead of product build. This includes functional analysis with product owners and technical analysis across different platform teams and technologies (AEM, Salesforce, SharePoint, Adobe Analytics, Google Analytics, and others).
• Deliver internal and external digital experience transformation across capabilities that include Websites, Content Management, Digital Asset Management, Collaboration, Knowledge Management, Omni‑channel Publishing, and Analytics.
• Convert requirements into an integrated architecture and design that delivers a blueprint for solutions aligned with business outcomes.
• Govern cross‑functional teams in the use of best practices.
• Define standard processes and SLAs for content & site development.
• Key liaison between internal Zebra support teams (product management, software engineering, technical publications) and Zebra customers.
• Translates business strategies into design opportunities, measures impact, and integrates others into the work.
• Research and analyze audience needs, preferences, objectives, and methods. Study and understand how users consume content across Zebra products lifecycle.
• In collaboration with peers, build and execute the Service content strategy at zebra.com, including core components, alignment with the marketing, and monitoring content usage/value.
• Guides and mentors junior technical team members to assist in building the team's overall competency.
• Travel Requirements (as a % of time): Yes
• Telework availability: Yes/no (specify % and expectations)

Please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask you to provide personal identifying information via e‑mail or outside of the system. If you are a victim of identity theft contact your local police department.