Digital Marketing Executive

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Sales & Marketing associate to promote their brand and maximize revenue through effective communication with guests. The ideal candidate will have at least one year of relevant experience and a high school diploma. Responsibilities involve supporting management, enhancing guest experiences, and ensuring adherence to quality standards. This is a full-time position, offering an opportunity to excel in a dynamic team environment.

Qualifications

• 1+ year of related work experience in sales or customer service required.
• Strong ability to communicate effectively with guests and team members.
• Demonstrated skills in handling guest inquiries and providing exceptional service.

Responsibilities

• Promote brand image and maximize revenue through effective sales techniques.
• Assist management in training and developing team members.
• Ensure quality service and positive guest experiences.

Skills

Sales techniques

Communication skills

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

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Job Description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.

Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25203934
• Job Category Sales & Marketing
• Posting Date 12/26/2025, 04:01 AM
• Apply Before 01/25/2026, 04:01 AM
• Job Schedule Full time