DIGITAL LIVE CHAT CHANNEL SUPPORT

FastJobs; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading digital customer service provider in Kuala Lumpur is seeking a Digital Live Chat Expert to join their team. This full-time position is ideal for fresh graduates or those currently unemployed. You'll provide exceptional live chat support to customers, resolve queries in real-time, and recommend tailored solutions. The company offers hands-on training, comprehensive benefits, and a vibrant team culture. If you're tech-savvy and enjoy helping others, this is the perfect opportunity for you.

Benefits

Flexible hours

Remote work options

Performance bonuses

Full medical coverage

EPF/SOCSO contributions

Qualifications

• Fresh graduates or currently unemployed candidates encouraged to apply.
• Patient, positive, and helpful demeanor required.
• Willingness to learn and grow within the role.

Responsibilities

• Deliver fast, friendly assistance to customers via live chat.
• Resolve queries and troubleshoot in real time.
• Recommend solutions and services based on customer needs.
• Provide proactive support to foster customer loyalty.
• Achieve individual KPIs and offer high-quality service.
• Collaborate with colleagues to optimize workflows.

Skills

Excellent written communication in English

Customer-first mindset

Confident using chat platforms

Team player

Education

Diploma in any field

Job description

🌟 Join SRG Asia Pacific as a Digital Live Chat Expert

📍 Location: Plaza Sentral, Kuala Lumpur

🕰 Employment: Full-time, Immediate Start!

🧠 About Us

SRG Asia Pacific Sdn Bhd is a pioneer in digital customer service solutions, empowering clients with responsive, real‑time support. We're growing fast and want motivated, tech‑savvy fresh graduates or diploma holders to join our dynamic team—no experience required!

🎯 Why You’ll Love It Here

• Immediate Impact: Be on the frontline, assisting customers and shaping SRG’s digital support evolution.
• Fast-Track Growth: Get upskilled with hands‑on training in chat platforms, CRM systems, and customer engagement.
• Great Balance: Enjoy flexible hours, remote work options, and performance bonuses.
• Vibrant Culture: Thrive in a fun, collaborative office with team‑building events and frequent rewards.
• Central Hub: Work from Plaza Sentral—super accessible on public transport.
• Comprehensive Benefits: Full medical coverage, EPF/SOCSO contributions, leave benefits, and more!

🛠 What You’ll Do

• Live Chat Support: Deliver fast, friendly assistance to customers via live chat.
• Issue Resolution: Resolve queries and troubleshooting in real time.
• Product Guidance: Recommend solutions and services tailored to customer needs.
• Retention Focus: Provide proactive support to foster customer loyalty.
• Hit Targets: Achieve individual KPIs and offer top‑tier service.
• Team Collaboration: Partner with colleagues to optimize chat workflows and overall service quality.

✔ Requirements

• Diploma in any field (fresh grads or currently unemployed candidates encouraged)
• Excellent written communication in English (additional languages are a plus)
• Customer‑first mindset: patient, positive, and helpful
• Confident using chat platforms and basic tech tools
• Team player with the drive to learn and grow