Digital Data Reviewer - Taiwanese Market

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency seeks a Digital Data Reviewer for the Taiwanese market in Kuala Lumpur. This role involves reviewing and classifying content per client guidelines and requires proficiency in Traditional Mandarin. Applicants must have strong coping skills, excellent comprehension, and previous experience in customer service or content moderation. The position offers flexible shift rotations and welcomes foreign nationals, particularly Chinese and Taiwanese professionals. Send your resume to apply.

Qualifications

• Excellent comprehension and communication skills in Traditional Mandarin.
• Strong attention to detail and critical thinking abilities.
• Ability to work well in teams or independently.

Responsibilities

• Review and classify content according to client guidelines.
• Investigate and resolve complex content issues.
• Participate in process improvement initiatives.

Skills

Strong coping skills

Excellent comprehension

Communication skills in Traditional Mandarin

Attention to detail

Critical thinking

Education

Fresh Degree Holder or Diploma with min 5 years working experience

Job description

About the job Digital Data Reviewer - Taiwanese Market

Job responsibilities:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Job requirements:

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and Traditional Mandarin skills
• Knowledge and understanding of Taiwan Cultural Context
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Fresh Degree Holder or Diploma with min 5 years working experience

Job details:

• Foreign nationals are welcome to apply, preferably Chinese and Taiwanese professionals with proficiency in Traditional Mandarin skills
• Employer willbear all the cost for the Employment Pass for eligible foreign nationals.
• Intake: 1st batch - end of September & 2nd batch - early October
• 24/7 shift rotation

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant