Digital Call Center Lead & Customer Experience

Hospitality Direct (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier hospitality company in Kuala Lumpur seeks a Call Centre and Digital Executive/ Team Leader to enhance customer service and drive sales. The ideal candidate will possess strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences. Responsibilities include managing service campaigns, assisting with sales processes, and leading a dedicated team. Competitive salary and benefits are offered, alongside professional development opportunities in a dynamic work environment.

Benefits

Attractive salary up to RM 5,500

Quarterly staff recognition

Attractive commissions and incentives

Special rates for hotel accommodation

Annual leave entitlement

Performance rewards

Qualifications

• Candidate must possess at least SPM or Diploma in relevant fields.
• Ambitious fresh graduates encouraged to apply.
• Good command of spoken and written English and/or Mandarin.

Responsibilities

• Deliver digital service campaign.
• Assist with daily sales processes.
• Exceed customer expectations.

Skills

Communication skills

Interpersonal skills

Leadership qualities

Customer service orientation

Microsoft Office proficiency

Education

SPM or Diploma in Hospitality/Tourism/Hotel Management

Job description

A premier hospitality company in Kuala Lumpur seeks a Call Centre and Digital Executive/ Team Leader to enhance customer service and drive sales. The ideal candidate will possess strong communication and interpersonal skills, with a focus on delivering exceptional customer experiences. Responsibilities include managing service campaigns, assisting with sales processes, and leading a dedicated team. Competitive salary and benefits are offered, alongside professional development opportunities in a dynamic work environment.