Digital Application Support Specialist

Aham Capital; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A fintech company in Kuala Lumpur is looking for a motivated Digital Applications Support Specialist. This role involves providing first-level support to users and troubleshooting issues with digital applications. Candidates should have a Bachelor's degree in Computer Science and strong skills in REST APIs, SQL, and NoSQL databases. Excellent communication and troubleshooting abilities are essential. Join our dynamic team to enhance user experience and support digital applications effectively.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical support role, preferably in digital applications.
• Strong understanding of REST API principles and databases.

Responsibilities

• Provide first-level support through email, chat, and ticketing system.
• Diagnose and troubleshoot technical issues related to digital applications.
• Create and update user documentation for troubleshooting.

Skills

Customer service

Problem solving

Technical troubleshooting

Communication

Attention to detail

Education

Bachelor’s degree in Computer Science

Tools

SQL databases

NoSQL databases

REST APIs

Vue.js

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Applications Support Specialist. In this role, you will be the first point of contact for users experiencing issues with our digital applications. Your primary responsibility will be to provide timely and effective support, troubleshoot problems, and escalate issues as needed.

Responsibilities

1. First-Level Support:
   • Respond to user inquiries and issues through various channels, including email, chat, and ticketing system.
   • Provide prompt and courteous assistance to users, guiding them through issue resolution.
   • Document and track support requests, ensuring accurate and thorough record-keeping.
2. Technical Troubleshooting:
   • Diagnose and troubleshoot technical issues related to REST APIs, SQL databases, NoSQL databases, and Vue.js web applications.
   • Collaborate with development and engineering teams to resolve complex technical problems.
   • Escalate issues to higher levels of support or development teams as necessary.
3. Application Knowledge:
   • Develop and maintain a deep understanding of our digital applications, including their architecture, features, and functionality.
   • Stay informed about updates, releases, and changes to the applications.
4. User Training:
   • Provide basic user training and guidance on application features and best practices.
   • Create and update documentation to help users troubleshoot common issues independently.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably in a digital applications environment.
• Strong understanding of REST API principles, SQL databases, and NoSQL databases.
• Familiarity with Vue.js or similar front-end frameworks.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and attention to detail.

Preferred Skills

• Experience with ticketing systems and customer support platforms.
• Knowledge of web development and programming languages.
• Familiarity with agile development methodologies.