店主管/副店主管 Restaurant Supervisor-Mandarin Speaker Needed

Xin Ji 信记 Signature; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local restaurant chain in Kuala Lumpur is seeking a dedicated individual to manage daily operations and ensure excellent customer service. You will be responsible for coordinating restaurant activities, managing opening and closing procedures, and addressing customer feedback. The ideal candidate has 1-2 years of experience, must communicate in Mandarin, and is committed to adhering to hygiene and safety standards. The role also offers various benefits including bonuses, training, and a supportive team environment.

Benefits

Full attendance bonus

Performance bonus

Team training

13% EPF contribution

SOCSO

Staff meals

Parking provided

Dormitory for outstation staff

Staff discount

Annual staff party

Qualifications

• Minimum 1-2 years related experience in a restaurant or similar position.
• Ability to communicate effectively in Mandarin.

Responsibilities

• Coordinate daily restaurant operations for efficiency.
• Manage opening and closing procedures as per SOP.
• Handle and resolve customer complaints to ensure satisfaction.
• Ensure compliance with safety and hygiene regulations.
• Report operational status and feedback to management.

Skills

Communication in Mandarin

Customer service skills

Team management

Education

SPM

Job description

Requirements

• Minimum 1-2 years related experience with similar post.
• Candidates must possess at least SPM.
• Must be able to communicate in Mandarin.

Responsibilities

Daily Operation

• Coordinate and oversee the daily operations of the restaurant, ensuring smooth and efficient execution.
• Manage opening and closing procedures, ensuring adherence to Standard Operating Procedures (SOP).

Customer Service

• Handle customer complaints and suggestions, ensuring customer satisfaction.
• Monitor service quality to enhance the customer dining experience.
• Personally greet important guests or provide service support during peak hours, as needed.

Safety & Hygiene

• Ensure the restaurant complies with hygiene standards and safety regulations (e.g., employee attire, kitchen hygiene, fire safety, etc.).
• Conduct regular hygiene inspections and train employees to comply with relevant policies.

Reporting and Communication

• Report operational status, employee performance, and customer feedback to the Restaurant Manager or superiors.
• Assist in developing improvement plans and follow up on implementation.

Benefits

• Provides bonuses and allowances: Full attendance bonus, performance bonus, initiative bonus + quarterly bonus + year-end bonus
• Provides on-the-job team training (Hands’ On Group Training) to learn food service + management knowledge
• Working Environment: Team atmosphere like family, stable platform for development, with promotion opportunities
• Company provides 13% EPF (Employee Provident Fund)
• Social Security Protection (SOCSO)
• Staff Meal
• Parking provided (Management Staff)
• Dormitory provided (Outstation Staff preferred)
• Staff Discount
• Annual Staff Party & Lucky Draw
• Company located near MRT / LRT

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.