Developer Experience Specialist - API & E-commerce Support

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Technical Customer Service Specialist to handle technical inquiries and support developers. The ideal candidate should have at least a diploma and two years of experience in technical support or platform services. You will diagnose API issues, create documentation, and collaborate with product teams. Excellent communication skills are essential, along with the ability to adapt to new technologies. This role offers an opportunity to enhance the developer experience.

Qualifications

• At least a diploma or higher education in any field.
• Preferable 2 years experience in technical support or customer service.
• Strong communication skills and good phone etiquette.

Responsibilities

• Handle developer feedback and technical inquiries.
• Diagnose and troubleshoot API integration issues.
• Create and maintain troubleshooting documentation.

Skills

Technical support

API knowledge

SDK understanding

Effective communication

Education

Diploma or higher in any field

Job description

A leading customer service provider in Kuala Lumpur is seeking a Technical Customer Service Specialist to handle technical inquiries and support developers. The ideal candidate should have at least a diploma and two years of experience in technical support or platform services. You will diagnose API issues, create documentation, and collaborate with product teams. Excellent communication skills are essential, along with the ability to adapt to new technologies. This role offers an opportunity to enhance the developer experience.