Deputy Head of IT Ops: Service Delivery Leader

GD Express; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider is seeking a Deputy Head of IT Operations responsible for managing IT operational services, ensuring high system availability, and leading multi-functional IT teams. The role includes overseeing daily operations, incident management, and process improvements. The ideal candidate has 8-10 years of IT operations experience, a Bachelor's degree in IT, and proven leadership in IT service management. This position is based in Selangor, Malaysia.

Qualifications

• Minimum 8–10 years of experience in IT operations.
• At least 3 years in a supervisory or managerial role.
• Proven experience leading multi-functional IT teams.

Responsibilities

• Oversee daily operations across Service Desk and Application Support.
• Monitor incident queues, assign priorities, and ensure adherence to SLA.
• Implement process improvements to reduce recurring incidents.

Skills

IT operations management

Incident management

Technical support

Team leadership

Service Desk operations

Education

Bachelor’s Degree in Information Technology

Job description

A logistics service provider is seeking a Deputy Head of IT Operations responsible for managing IT operational services, ensuring high system availability, and leading multi-functional IT teams. The role includes overseeing daily operations, incident management, and process improvements. The ideal candidate has 8-10 years of IT operations experience, a Bachelor's degree in IT, and proven leadership in IT service management. This position is based in Selangor, Malaysia.