Deputy Head of IT Operations — Lead Service Delivery

GD Express; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and distribution company located in Petaling Jaya is seeking a Deputy Head of IT Operations to support IT operational services. The role involves overseeing daily operations, managing service delivery, and driving process improvements to ensure high performance across IT support teams. Candidates should possess a Bachelor's degree in IT and have 8–10 years of IT operations experience, including leadership roles. Competitive salary and professional development opportunities available.

Qualifications

• 8–10 years of experience in IT operations, with at least 3 years in a supervisory role.
• Experience leading multi-functional IT teams.
• Hands-on experience in system support and hardware/software troubleshooting.

Responsibilities

• Oversee daily operations across multiple IT support teams.
• Monitor incident queues and ensure SLA compliance.
• Track performance metrics and conduct service review meetings.
• Implement process improvements for operational efficiency.
• Act as the point of contact for business users on IT issues.

Skills

Incident Management

Technical Support

IT Service Management (ITSM)

Team Leadership

Process Improvement

Education

Bachelor’s Degree in Information Technology

Job description

A logistics and distribution company located in Petaling Jaya is seeking a Deputy Head of IT Operations to support IT operational services. The role involves overseeing daily operations, managing service delivery, and driving process improvements to ensure high performance across IT support teams. Candidates should possess a Bachelor's degree in IT and have 8–10 years of IT operations experience, including leadership roles. Competitive salary and professional development opportunities available.