Depot Team Leader

DHL; Skudai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Skudai, Malaysia, is seeking a Depot Team Leader to manage inbound operations and ensure timely delivery of shipments. The ideal candidate will have 2-3 years of operational experience in the transportation or logistics industry, coupled with strong knowledge of shipment management. This role includes responsibilities like staff management, problem-solving, and maintaining operational workflows to improve efficiency. The company values leadership and encourages employee development for high service levels.

Qualifications

• 2 – 3 years operations experience in transportation or logistics.
• Good knowledge of courier and express shipment management.
• Experience in leading or supervising teams.

Responsibilities

• Ensure timely and accurate delivery of shipments.
• Manage inbound operations at the depot efficiently.
• Provide direction and support to employees.

Skills

Operations experience in transportation or logistics

Knowledge of courier/expression shipment management

People management experience

Education

Diploma in logistics, supply chain management or related field

Job description

Depot Team Leader – DHL eCommerce Malaysia

We are currently seeking a Depot Team Leader to join DHL eCommerce Malaysia! The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion and communication
• Assist to keep performance and meet target
• Problem shooting and Improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff time
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and out scan of shipments
• Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app
• Assigning and monitoring the pickup to the couriers
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub/CS
• Handle security exceptions in the Depot along with the security team
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
• Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full-time PDAs etc
• Generate and maintain MIS related to the Depot
• Special Request handling as appropriately
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledge of courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Diploma in logistics, supply chain management, or a related field (preferred)