Depot Team Leader

DHL eCommerce; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Depot Team Leader to manage inbound operations and ensure efficient delivery of shipments. The ideal candidate will have 2–3 years of experience in logistics, strong skills in courier management, and experience in leading teams. Responsibilities include maintaining customer service, training staff, and ensuring adherence to operational procedures. This role is crucial for maintaining performance and service levels in a dynamic depot environment.

Qualifications

• 2–3 years operations experience in transportation or logistics industry.
• Good knowledge of courier/express shipment management and delivery process flow.
• People management experience as a team leader or supervisor.

Responsibilities

• Ensure timely, accurate and profitable delivery of shipments.
• Manage customer service relations effectively.
• Conduct daily staff briefings and training.

Skills

Operations management

Courier/Express shipment management

People management

Education

Diploma in logistics, supply chain management, or related field

Job description

We are currently seeking aDepot Team Leader to join DHL eCommerce Malaysia!

The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion and communication
• Assist to keep performance and meet target
• Problem shooting and Improvement

Stakeholder Management

• Manage parcel processing and delivery process efficiently within DHLeC delivery depot
• Plan sorting and courier zone assignments
• Deliver parcels to customers within delivery depot coverage area and cutoff time
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
• Monitor the daily in scan and outٔscan of shipments
• Check pre‑alerts to track daily loads at the Depot and planชน delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff or through mobile app.
• Assigning and monitoring the pick‑up to the couriers.
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
• On a daily basis re‑check exceptions of the previous day and ensure follow‑up of the same
• Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub/CS.
• Handle security exceptions in the Depot along with the security team
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross‑check the same with the delivery sheet and deposit into DHL bank umug account
• Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full‑time PDAs etc
• Generate and maintain MIS related to the Depot
• Special Request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment.

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within transportation or logistics industry
• Good knowledgeof courier / express shipment management and delivery process flow
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Diploma in logistics, supply chain management, or a related field (preferred)