Demand Manager

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment company is looking for a Demand Manager in Malaysia to lead resource planning for technology projects. This role involves managing vendor relationships, tracking demand fulfilment, and reporting insights to management. Ideal candidates should have a degree in Computer Science, Business, or Engineering, alongside strong communication and stakeholder management skills. Additional certifications like PMP are a plus.

Qualifications

• Understanding of business applications in banking industries.
• Ability to drive understanding and information exchange across stakeholders.

Responsibilities

• Act as primary contact for demand acceptance and resource allocation.
• Track role fulfilment to ensure resource demand meets plans.
• Manage vendor relationships for candidate sourcing.
• Measure vendor performance towards demand fulfilment.
• Inventorize resources' skills and manage projected chargeability.
• Work with Procurement on Work Order demands.
• Drive continuous improvement in demand and capacity management.
• Report resource demand insights to management.

Skills

Strong communication skills

Stakeholder management skills

Understanding of technology skills landscape

Education

Degree in Computer Science, Business, Engineering or similar

Job description

Overview

Executive recruitment company Monroe Consulting Group's Technology Division is partnered with a renowned financial institution that provides corporate and end-user banking services across the region. They are expanding their Innovation Hub to support the delivery of technology projects and increasing project demand. They are looking for a Demand Manager to lead in planning the resources capability and demand allocation for the Hub's projects. You will be working with the Head of Delivery together with Domain Leads (DL) to come up with the workforce demand planning, shaping and tracking the project demand fulfilment within the Hub.

Job Responsibilities

• Act as primary point of contact for hub, with the domain lead(s) in accepting incoming demand, work effort allocation, and identifying the best fit resource for each demand to maximize fulfilment of demands and resource chargeability.
• Tracking role fulfilment, making sure the resource demand is fulfilled as per plan.
• Work with multi vendors to source for candidates for the needs of the domains and managing the relationship with the vendor to deliver to plan.
• Performing vendor performance activities towards demand fulfilment and resource quality - you will need to be able to measure the quality and quantity of demand fulfilment.
• Inventorize resources' skills and availability, developing a view of resources' projected chargeability based on demand outlook.
• Working with Procurement on the Work Order demands and/or change requests in terms of resources demand, and see-through execution of plan, working with relevant stakeholders.
• Consolidate & leverage lessons learnt from operationalization to drive continuous improvement in demand & capacity management.
• Drive transition of demand and capacity tracking to Project Portfolio Management.
• Reports the resource demand insights to upper level management on a regular cadence.

Job Requirements

• Strong understanding of business application across banking industries and the tech skills landscape
• Strong communication, presentation and stakeholder management skills, with the ability to drive understanding and information exchange across all stakeholders
• Degree in Computer Science, Business, Engineering or similar.

Advantage/Plus

• Additional professional certification (eg. PMP) /technical qualifications will be advantageous although not mandatory.