Data Center Operation Technician (DCNOC)

NTT Global Data Centers CBJ1.; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading data center provider in Sepang, Selangor is seeking a Data Centre Operation Technician. You will monitor critical systems, ensuring 24/7 operations and addressing alarms. With responsibilities like responding to incidents and maintaining reports, this role is vital for operational continuity. The ideal candidate has maintenance experience, a relevant degree, and is fluent in English and Bahasa Malaysia. The position offers a competitive salary, bonuses, and health benefits for staff and families.

Benefits

Basic Salary + Performance Bonus

Medical benefits (inpatient & outpatient)

Group Term Life Insurance

Wellness Benefits (sports/gym membership)

Qualifications

• At least 1 year experience in maintenance or facilities functions.
• Fresh graduates are welcome to apply.
• Willingness to commute to Cyberjaya / Bukit Jalil.

Responsibilities

• Daily monitoring of Environment Monitoring System.
• Troubleshoot abnormal incidents or faults.
• Monitor incoming tickets and provide support.

Skills

Maintenance experience

Fluent in English

Fluent in Bahasa Malaysia

Ability to work 12-hour shifts

Education

Bachelor's Degree in Computer Science or equivalent

Job description

NTT Global Data Centers CBJ1. – Sepang, Selangor

As a Data Centre Operation Technician, you are the first line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7.

At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.

Responsibilities

• Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
• Ensure Data Hall collocation temperature and humidity are within range.
• Response and attend to equipment alarm on site.
• Troubleshoot abnormal incident / fault based on SOP&EOP.
• Escalated/update accordingly any severity event occurred according to the process and procedures.
• Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
• Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
• Assist in maintaining up to date drawings, asset and inventory management.
• Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
• Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc.
• Involve in DC related audit process.

Requirements

• At least 1 Year of experience in maintenance or facilities functions.
• Fresh graduates are welcome to apply.
• Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
• Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.
• Fluent in English and Bahasa Malaysia. Mandarin is added advantage.
• Willingness to commute to Cyberjaya / Bukit Jalil

Benefits

• Basic Salary + Performance Bonus
• Medical benefits (inpatient & outpatient) cover staff & immediate family
• Group Term Life Insurance
• Wellness Benefits (sports membership/gym membership)