Data Center and Network Operations Engineer

UST Global; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Data Center & Network Operations Engineer in Bayan Lepas, Malaysia. Responsibilities include monitoring data center and network operations, escalating issues, and ensuring service restoration. Candidates should have a Bachelor's degree in a relevant field and more than 2 years of experience in data center operations. Strong communication skills and familiarity with monitoring tools are essential for this position which requires a 24x7 shift schedule.

Qualifications

• Possess a Bachelor's degree in computer science or related fields.
• Good communication skills; ability to produce concise reports.
• More than 2 years of experience in Data Center and/or Network Operations.

Responsibilities

• Monitor computer systems and mission-critical applications.
• Communicate with internal IT Engineers to escalate issues.
• Establish trust relationships with customers and data specialists.
• Produce shift status reports for operations communication.

Skills

Monitoring IT and Factory Infrastructure

Good communication skills in English

Experience with monitoring tools like Zabbix and Nagios

Ability to work shifts 24x7

Understanding of IT hardware

Education

Bachelor’s degree in computer science or related disciplines

Tools

FreshService

ServiceNow

Zabbix

Grafana

Nagios

SolarWinds

Splunk

Job description

Data Center & Network Operations Engineer

Responsibilities include monitoring and supporting data center, network, and application operations, escalating issues to SMEs, and following standard procedures to restore service.

• Monitor computer systems and mission / business critical applications to ensure they function efficiently.
• Monitor IT and Factory Infrastructure, Network and Firewalls availability and respond to alerts effectively.
• Monitor Global Application Support System and respond to alerts effectively.
• Communicate with internal IT Engineers over the phone or face-to-face to assist them in escalating issues to SMEs.
• Follow instructions contained in knowledge-based documents when performing service restoration (Level 1).
• Establish and maintain positive trust relationships with customers and with data specialists such as programmers.
• Produce shift status reports to communicate shift operations and issues to superiors.
• Implement procedures, policies, and standards to ensure work operations are effective.
• Initiate Severity 1 calls and follow the process to contact Sev 1 Manager & SMEs.
• Work on-site as the position requires a consistent physical presence to support daily operations and team coordination.
• The role operates on a shift schedule, following a rotation of 12-hour four days on and four days off.

Qualifications

• Possess a Bachelor’s degree in computer science, computer networking/hardware, or related disciplines.
• Good communication skills in English. Able to produce concise reports on data center, network and security operations.
• Ability to work shift 24x7 is a must.
• More than 2 years' experience in Data Center and/or Network and Security Operations with knowledge in MS Windows, UNIX, Linux or FreshService or ServiceNow.
• Good understanding of IT hardware (servers, networking, storage devices).
• Familiar with and have experience working with monitoring tools such as Zabbix, Grafana, Nagios, SolarWinds, Splunk and others.
• Experience in supporting network operations such as LAN, WAN, Firewall. CCNA will be an added advantage.
• Experience in supporting security operations such as Malware detection, SIEM and other tools.