Data Analytics Specialist — Telco Network Operations

CelcomDigi; Subang Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading telecom company in Subang Jaya is seeking a Data Analytics Specialist to enhance operational efficiency and customer experience within the Network Operations section. The role involves analyzing network performance, optimizing processes, and developing reports for strategic decision-making. Candidates should have a Bachelor's degree and 3 to 5 years of relevant experience, with strong skills in SQL, data visualization tools like Tableau or Power BI, and programming in Python or R.

Qualifications

• 3 to 5 years of experience as a data analyst in Telco or IT.
• Ability to explain complex findings to non-technical audiences.
• Skill in turning data into a narrative that influences decisions.

Responsibilities

• Monitor and analyze network performance data.
• Identify cost reduction and process improvement areas.
• Analyze customer complaint data to optimize experience.
• Develop dashboards and reports for insights communication.
• Analyze impacts of new projects on operations.
• Use predictive analytics for network resource optimization.

Skills

Critical Thinking

Problem-Solving

Communication

Data Storytelling

Collaboration

SQL

Excel

Python

R

Data Visualization

Statistics

Machine Learning

Education

Bachelor's degree from an accredited institution

Tools

Tableau

Power BI

Job description

A leading telecom company in Subang Jaya is seeking a Data Analytics Specialist to enhance operational efficiency and customer experience within the Network Operations section. The role involves analyzing network performance, optimizing processes, and developing reports for strategic decision-making. Candidates should have a Bachelor's degree and 3 to 5 years of relevant experience, with strong skills in SQL, data visualization tools like Tableau or Power BI, and programming in Python or R.