Data Analyst

The Access Group; Kuala Lumpur; Hybrid; MYR 45,000 - 60,000; Full time

Job summary

A leading software provider in Kuala Lumpur is seeking a data analyst to support clients and internal stakeholders by analyzing customer and transactional data. The successful candidate will utilize SQL and Python, build self-service dashboards, and translate complex data into actionable insights. This role offers opportunities for career progression within a vibrant team committed to inclusivity and personal growth in the workplace.

Qualifications

• 1-3 years of experience in analytics, focusing on SQL and Python.
• Ability to translate complex data into clear narratives for stakeholders.
• Experience in restaurant or retail analytics.
• Interest in loyalty marketing and consumer behaviour.
• Experience with ML processes such as predictive modelling and clustering.

Responsibilities

• Support clients by completing ad hoc data pulls using SQL and Python.
• Build and maintain self-service dashboards and reporting tools.
• Create actionable customer segments for reporting and targeting.
• Analyze email campaign data to improve promotional opportunities.
• Present results to internal and external customers.

Skills

SQL

Python

Data Analytics

Predictive Modelling

Clustering

Tools

Snowflake

Hex

Looker

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

Position Summary:

The Strategy and Analytics team at Access is looking to hire a data analyst. This position will work closely with our clients and internal stakeholders, addressing their diverse data requirements spanning comprehensive reporting to ad hoc analyses. The role will use leading-edge tools (Snowflake, Hex, Looker) to analyse customer and transactional data to determine the impact of loyalty programs on customer behaviour.

Key accountabilities and responsibilities:

• Supporting clients and internal stakeholders by completion of ad hoc data pulls using SQL and Python
• Building, maintaining and improving the performance of self-service dashboards and reporting tools
• Creating actionable customer segments/clusters for reporting and targeting purposes
• Analysing email campaign data to recommend/improve promotional opportunities
• Presenting results to both internal and external customers

Key performance indicators:

• Ability to quickly translate vague and complex requirements into accurate and actionable insights
• Deep knowledge of Access datasets
• Willingness to always keep learning – equally comfortable asking for help as well as leading training for other team members
• Expertise in wide array of tools within role, utilizing the most efficient technique for a given problem

Skills, knowledge, experience & qualifications:

• 1-3 years of experience in analytics, with a primary focus on utilizing SQL and Python
• Proven ability to translate complex data into clear narratives for non-technical stakeholders, aiding informed decision-making.
• Restaurant or retail analytics experience
• An interest in loyalty marketing and its effects on consumer behaviour
• Experience with ML processes such as predictive modelling and clustering

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.