Cycling & Technical Specialist

Specialized Bicycles; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cycling retailer in Malaysia seeks a Specialized Cycling & Technical Specialist to provide exceptional customer service and support riders in the store. You will engage with customers, offer advice, and facilitate sales while ensuring a clean and organized environment. The ideal candidate should have excellent communication skills and a passion for cycling, delivering memorable experiences that enhance rider satisfaction and meet sales goals.

Qualifications

• Strong customer service skills to meet and exceed rider expectations.
• Ability to maintain knowledge of merchandise and assist customers effectively.
• Experience with retail sales and product technical consulting.

Responsibilities

• Deliver world-class rider-service ensuring high levels of satisfaction.
• Inspire riders to purchase and create positive impressions.
• Assist in maintaining visual merchandising and store cleanliness.

Skills

Customer service expertise

Product knowledge

Communication skills

Retail sales experience

Job description

JOB SUMMARY

A Specialized Cycling & Technical Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. He/she delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling & Technical Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

RESPONSIBILITIES TO INCLUDE

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction.
• Meeting and making a connection with riders, asking questions, and listening to riders' needs,
• then giving options and advice on meeting those needs.
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression
• of the specialist, Specialized, and the purchase process.
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way.
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality.