Cybersecurity Engineer — Customer‑Focused Support & Debugging

Tech Titan Group - Titan Guard and Tech Titan Distribution; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading company in technology solutions seeks a Technical Support Specialist to provide high-quality assistance to customers. This role entails troubleshooting, documenting, and improving customer service processes while working collaboratively in a remote team environment. Candidates need a Bachelor's Degree in Computer Science or Engineering and excellent communication and troubleshooting skills.

Benefits

Smart Casual Fridays

Qualifications

• Bachelor's degree or equivalent technical experience required.
• Must communicate effectively in English (written).
• Understanding of computer architecture and programming languages.

Responsibilities

• Provide high-quality technical support and resolve customer issues.
• Document support details and improve knowledge base articles.
• Work with team members to address issues and improve processes.

Skills

Troubleshooting

Customer Service

Communication

Collaboration

Interest in Security

Education

Bachelor's Degree in Computer Science or Engineering

Job description

A leading company in technology solutions seeks a Technical Support Specialist to provide high-quality assistance to customers. This role entails troubleshooting, documenting, and improving customer service processes while working collaboratively in a remote team environment. Candidates need a Bachelor's Degree in Computer Science or Engineering and excellent communication and troubleshooting skills.