Customer Training Manager

PropertyGuru Group; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading PropTech firm is seeking a training specialist in Kuala Lumpur, Malaysia, to develop and deliver training programs for customers. The ideal candidate will have 2-3 years of experience in customer training and at least 5 years in customer service operations. This role offers a hybrid working model and a holistic rewards package. Responsibilities include creating training materials and measuring program effectiveness to ensure customer satisfaction and success.

Benefits

Flexible working hours

Holistic rewards package

Career development opportunities

Inclusive benefits like paternity leave

Qualifications

• 2-3 years of experience in customer training program development.
• 5+ years in customer service operations with responsibility for issue resolution.
• Ability to convey complex information clearly.

Responsibilities

• Develop and deliver training programs for customers.
• Create engaging training materials tailored to learners' needs.
• Measure training effectiveness and improve content.

Skills

Customer training program development

Communication skills

Instructional design

Customer-centric mindset

Detail-oriented

Job description

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

As a Guru you will be accountable for:

• Developing and delivering comprehensive training programs for customers to enhance their understanding and use of PropertyGuru's products and services.
• Creating engaging and effective training materials, including presentations, manuals, videos, and online tutorials, tailored to various learning styles and levels of expertise.
• Conducting live training sessions, webinars, and workshops for customers, ensuring a high level of engagement and knowledge transfer.
• Assessing customer training needs through surveys, feedback, and performance data to continuously improve training content and delivery methods.
• Collaborating with internal teams, such as Product, Customer Support, and Marketing, to stay informed about product updates and ensure training materials are up-to-date.
• Measuring the effectiveness of training programs through feedback, assessments, and performance metrics, and making data-driven improvements.

We're looking for someone who:

• Has 2-3 years experience in developing and delivering customer training programs, preferably in a technology or SaaS environment.
• At least 5 years of professional customer service operations, including hands-on responsibility for issue resolution and service rectification.
• Possesses excellent communication and presentation skills, with the ability to convey complex information in an easily understandable manner.
• Demonstrates strong instructional design skills, with the ability to create engaging and effective training materials.
• Is highly organized and detail-oriented, with the ability to manage multiple training projects simultaneously.
• Shows a passion for helping others learn and succeed, with a customer‑centric mindset.

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi‑directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work‑life balance.