Customer Support Specialist

IQVIA Solutions Malaysia Sdn Bhd (MY01); Petaling Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading global provider of clinical research services is seeking a project manager to support patient access programs in Petaling Jaya. The role involves project management, supporting activities, and maintaining stakeholder relationships. Ideal candidates will possess a Bachelor's Degree, excellent communication skills, and proficiency in Microsoft Office. Experience in patient access programs is preferred. This role offers the opportunity to make a significant impact on patient engagement and outcomes.

Qualifications

• Excellent communication, organizational and interpersonal skills.
• Competent in Microsoft Office and strong with Excel.
• Experience in patient access programs is an advantage.

Responsibilities

• Provide project management and coordination of program activities.
• Call patients to confirm and update details.
• Monitor project schedules and resolve issues.
• Prepare presentation materials for meetings.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Problem solving

Analytical skills

Customer service skills

Education

Bachelor’s Degree or equivalent studies

Tools

Microsoft Office

Excel

Job description

To support the set up & development; post launch activities of patient access programs targeted to patients and health professionals according to the established guidelines by the company, contributing to the success of the programs

Job Overview

• The position will provide project management, support and coordination of program activities and contribute to patient engagement activities
• Strengthen patient and stakeholder relationships
• The position will work with both internal and external stakeholders and serve as an integral member of the team

Essential Functions

• Calls patient to confirm and update patient details.
• Report adverse effects following the projects' guidelines.
• Elaborate work reports according to the projects' guidelines.
• Monitor project schedule, escalate discrepancies and support issue resolution.
• Develop and implement patient support program and scheduling procedures and process improvements.
• Complying with data protection law, including responding promptly to queries.
• Update and maintain internal databases, tracking systems and project plans.
• Prepare presentation materials for meetings and project summary data.
• Provide project management and operational support as directed by stakeholders.

Requirements

• Bachelor’s Degree or equivalent studies
• Excellent communication, organizational and interpersonal skills, written and verbal communication skills
• Fully competent in Microsoft Office programs and strong with Excel
• Effectively and efficiently manage multiple tasks
• Enthusiastic, projects a positive attitude, and easily adapts to change
• Experience in patient assess program will be an added advantage
• Demonstrate problem solving, analytical and strong customer service skills

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide