Customer Support Part-time (Hybrid | KL/JKT)

Freelancing.my; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Part time

Job summary

A growing digital health company is seeking a part-time Customer Support representative in Kuala Lumpur. The role involves being a friendly point of contact, resolving member queries, and delivering excellent customer service across various channels. Applicants should possess at least a Diploma and demonstrate fluent communication skills in English and Bahasa Melayu. This hybrid position offers the chance to work in a supportive environment that values growth and collaboration. Apply now to make a positive impact!

Benefits

Unlimited vacation days

Free use of our digital healthcare app

Qualifications

• Candidate must possess Diploma/Degree in any.
• Fluent communication skills in English and Bahasa Melayu (for KL-based part-timer)/ Bahasa Indonesia (for JKT-based part-timer).
• Able to commit and work on shift for 24 hours 7 days environment.

Responsibilities

• Be a friendly first point of contact to handle and resolve members' queries.
• Compose thoughtful and accurate messages to members.
• Deliver excellent customer service through communication channels.

Skills

Fluent communication skills in English

Fluent communication skills in Bahasa Melayu

Ability to work in a fast-changing environment

Education

Diploma/Degree in any field

Job description

Customer Support Part-time (Hybrid | KL/JKT)

The position operates separately & does not require travelling to both countries.

About Naluri

Naluri is changing the way healthcare is delivered. A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers and ultimately, people on achieving a healthier lifestyle.

Reach out to us to learn more! *****@naluri.life

What you’ll be doing

• Be a friendly first point of contact with turnaround time within 15 minutes-1 hour to handle and resolve members’ queries
• Compose thoughtful and accurate messages or customise prepared responses to members’ situation, be it onsite or online
• Deliver excellent customer service through our communication channels (chat platform, email system & onsite events)
• Excited to work with digital software technology
• Able to work on shift basis especially out of usual working hours, and doing overnight events (on a need basis)
• Able to commute throughout Malaysia & handle heavy items for logistics

We want you to have

• Candidate must possess Diploma/Degree in any
• Fluent communication skills in English and Bahasa Melayu (for KL-based part-timer)/ Bahasa Indonesia (for JKT-based part-timer)
• Priority will be given to applicants that are located at KL area or Jabodetabek (Greater Jakarta)
• Are willing to learn and grow in a fast-changing environment
• Able to commit and work on shift for 24 hours 7 days environment

The most important parts of our culture are

• Teams work together to decide what will give our customers the most value and how to accomplish it.
• Virtual or actual get togethers, lunch or evenings out.
• We encourage you to use unlimited vacation days policy! (just don’t let your team down!)
• Growing exponentially, learning extensively and unlocking potential and ambition
• “Act like an Owner”, “Keep it Simple”, “Try and Error”, “Fail fast”, “Disagree and Commit”, and “Think Big”.

The People

We have Scuba Divers, Cooks, Travelers, Photographers, Dancers, Museum Goers, Foodies, Explorers, Enigmatologists (yes, better Google that one!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, and every other variety of people. We have Family people, Single people, Happy people. Someone here is just waiting to be your friend!

The sky is the limit. If you are driven and hungry to grow, you will learn from the best in the industry. Want to make an impact on the business and the people we serve? Bring your ideas to the table, plan and execute them, experience how they come to life and make our members healthier.

Free use of our digital healthcare app, giving you 24h access to medical experts

Think you have what it takes? Apply now!!

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