Customer Support & Order Coordination Specialist

FastJobs; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading online gifting platform is seeking a Customer Support & Order Coordination Executive in Kuala Lumpur. The ideal candidate will manage customer communications, ensure accurate orders for the operations team, and contribute to enhancing customer experiences. Responsibilities include handling inquiries via social media and email, coordinating order details, and managing customer concerns. This role is critical to delivering an excellent service and ensuring timely order processing, which is essential for a fast-growing brand.

Benefits

Friendly working environment

Training on products and systems

Growth opportunities

Competitive salary based on experience

Qualifications

• Good written communication skills in English, Bahasa Melayu, Chinese.
• Comfortable using WhatsApp, Instagram, Facebook, and email.
• Well-organized, detail-oriented, able to handle multiple orders.
• Basic computer skills preferred.
• Prior experience in customer service is an advantage.

Responsibilities

• Respond to customer inquiries via multiple platforms.
• Prepare daily order lists for production and delivery.
• Coordinate with staff for timely order preparation.
• Handle customer concerns and changes politely.

Skills

Written communication skills in English

Communication in Bahasa Melayu

Communication in Chinese

Computer skills (Google Sheets/Excel)

Ability to handle multiple orders

Job description

A leading online gifting platform is seeking a Customer Support & Order Coordination Executive in Kuala Lumpur. The ideal candidate will manage customer communications, ensure accurate orders for the operations team, and contribute to enhancing customer experiences. Responsibilities include handling inquiries via social media and email, coordinating order details, and managing customer concerns. This role is critical to delivering an excellent service and ensuring timely order processing, which is essential for a fast-growing brand.