Customer Support (Mandarin Speaker)

Trade QUO Global Ltd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fintech company in Kuala Lumpur seeks a Customer Support (Mandarin Speaker) to provide exceptional service via live chat, phone, and email. Candidates should have at least 1 year of experience and be fluent in both Mandarin and English. Responsibilities include effective communication, compliance with regulatory requirements, and meeting quarterly KPI targets. Join a dynamic team striving to innovate and expand in the trading solutions market. Shift rotation is required.

Qualifications

• Minimum 1 year experience in Customer Service.
• Strong ability to communicate effectively in both Mandarin and English.
• Proficient in troubleshooting and multitasking.

Responsibilities

• Provide customer service to clients via live chat, phone call, and email.
• Keep clients updated on the status of their requests.
• Communicate complex issues to the appropriate specialist via CRM.

Skills

Fluent in Mandarin

Fluent in English

Customer-focused

Effective communication

Troubleshooting skills

Multitasking ability

Self-motivation

Reliability

Job description

Your role:

We are seeking a Customer Support (Mandarin Speaker) with a passion for providing exceptional

customer service.

Join our team in Malaysia and become part of a culture that values your contributions and nurtures your

professional growth.

You will:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of theirாமல் requests, providing clear and concise communication
• Identify, escape and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory
• requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay up to date with the company's business functions and roles
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs
• Undertake other ad hoc tasks assigned by the manager

What makes you a great fit:

• Minimum 1 year experience in Customer Service
• Fluent in Mandarin & English
• Customer-focused and dedicated to providing exceptional service
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn
• Able to work on shift rotation

About Us:

At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutionsand financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting‑edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.