Customer Support Executive (Traditional Mandarin & English)

TalentConsult 2; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is looking for candidates to handle customer inquiries via phone, email, or live chat. Responsibilities include providing effective solutions and maintaining clear communication. Candidates must possess at least SPM qualification and be proficient in Traditional Mandarin and English. Fresh graduates are encouraged to apply, with positions available for night shifts. The firm offers structured training and long-term career opportunities in a supportive and professional environment.

Benefits

Stable role with long-term career opportunities

Structured training provided

Supportive and professional working environment

Night shift option for candidates who prefer fixed schedules

Qualifications

• Fresh graduates are welcome to apply.
• Candidates must be willing to work on a rotational shift schedule.
• Permanent night shift positions are available.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Provide accurate information and effective solutions.
• Maintain clear and professional communication with customers.
• Escalate complex issues to the relevant team when necessary.
• Follow company guidelines and service standards.

Skills

Proficient in Traditional Mandarin

Proficient in English

Good communication skills

Customer-focused mindset

Basic computer skills

Education

SPM or above

Job description

Responsibilities

Handle customer inquiries via phone, email, or live chat

Provide accurate information and effective solutions in a timely manner

Maintain clear and professional communication with customers

Escalate complex issues to the relevant team when necessary

Follow company guidelines and service standards

Qualifications

SPM or above (Fresh graduates are welcome)

Proficient in Traditional Mandarin and English (spoken & written)

Willing to work on a rotational shift schedule

Permanent night shift positions are available

Good communication skills with a customer-focused mindset

Basic computer skills and willingness to learn

Benefits

• Multiple intakes: January & February
• Stable role with long-term career opportunities
• Structured training provided
• Supportive and professional working environment
• Night shift option for candidates who prefer fixed schedules