Customer Support Executive - Taiwan Market (Start ASAP)

Prosple; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support firm in Selangor is hiring a Customer Support Executive for the Taiwan market. The role requires assisting customers with inquiries and processes orders while ensuring first call resolution. Candidates should have a degree, experience in customer support, and proficiency in MS Office. Key skills include excellent communication and a positive attitude. This position involves working in a fast-paced environment, requiring fluency in Traditional Mandarin, and the ability to handle stressful situations. Apply promptly as the position may close early.

Qualifications

• At least one year of experience in contact center or customer support.
• Ability to handle stressful situations.
• Willingness to work on rotational shifts.

Responsibilities

• Assist customers with inquiries and service support.
• Resolve hardware/software problems using Knowledge Bases.
• Process orders for consumables and supplies.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Teamwork

Motivated and result-oriented

Education

Degree in any discipline

Tools

MS Office

Job description

Customer Support Executive - Taiwan Market (Start ASAP)

Provide customer support for FUJIFILM Business Innovation’s Taiwan market, focusing on service excellence and first call resolution.

Your Role

Key responsibilities include:

• Assist customers with general enquiries, consumables and supplies orders, and service support requirements.
• Serve as the first point of contact, promoting a unified and professional image of the Customer Support Center and FUJIFILM Business Innovation.
• Use Knowledge Bases to diagnose and resolve hardware or software problems efficiently to maximize device uptime and minimize escalations.
• Correctly identify call types, utilize appropriate system resources, and adhere to logging procedures.
• Process consumables and supplies orders for customers.
• Conduct daily activities in accordance with company policies, procedures, code of conduct, and environmental responsibility.

About You

The company is looking for:

• Degree in any discipline; fresh graduates are encouraged to apply.
• At least one (1) year of experience in contact center or customer support related field.
• Proficiency in relevant computer applications such as MS Office.
• Excellent communication and problem-solving skills.
• Highly motivated, result-oriented team player with good interpersonal skills.
• Ability to work independently and as part of a team.
• Pleasant disposition and attitude.
• Ability to handle stressful situations appropriately.
• Willingness to work on rotational shifts and public holidays.
• Must be able to speak and understand Traditional Mandarin.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.