Customer Support Executive - Airlines Industry

Two95 International Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline operations company in Shah Alam is looking for customer service professionals fluent in Mandarin and English. Candidates should have at least 6 months of experience in the BPO, airline, or travel industry, and possess strong customer service skills. The role involves managing customer inquiries, reservations, and meeting specific performance metrics in a 24/7 shift environment. Benefits include annual leave, medical insurance, and performance incentives.

Benefits

KPI Incentive (monthly)

Transport Allowance

18 days of Annual Leave

Medical Insurance (employee only)

Dental Coverage @ RM500 per year

Rewards & Recognition (Awards & Gifts)

Qualifications

• Minimum of 6 months experience in BPO, Airlines or Travel industry.
• Good standard of spoken and written English.
• Ability to handle customer queries effectively.

Responsibilities

• Manage customer care issues and reservations.
• Handle bulk bookings and credit card verifications.
• Meet various SLAs including quality and sales conversions.

Skills

Fluency in spoken Mandarin

Fluency in spoken English

Customer service skills

Adaptability

Confidence in selling

Job description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

• 3 shift – Morning, Afternoon, Midnight 8 hour per shift
• 5 days in a week from Monday to Sunday

Roles & Responsibilities :

• Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
• To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
• To be able to deal with customers and meet customer requirements

Personal style enablers

• Should have a good standard of both Spoken and written English.
• Needs to be a team player with a positive attitude.
• Should be adaptable to change.
• Needs to display confidence and the ability to sell a given product.
• Extrovert with a customer service mind se

1. KPI Incentive (monthly)

2. Transport Allowance is provided

3. 18 days of Annual Leave

4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

5. Dental Coverage @ RM500 per year

6. Rewards & Recognition (Awards & Gifts)