Customer Support Associate with Greek

Teleperformance; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Associate fluent in Greek for a role based in Kuala Lumpur. You will deliver high-quality support through various channels, ensuring customer satisfaction and maintaining performance targets. Ideal candidates should have strong communication skills, experience in customer service, and analytical abilities. The position offers a hybrid work model and comprehensive training programs to enhance your skills.

Benefits

Civil contract

Access to MyBenefit platform for various services

Onboarding and training programs

Qualifications

• Fluency in written and spoken Greek is essential.
• Intermediate level of English required for communication.
• Experience in customer service or call center environments is preferable.
• Strong analytical and organizational abilities will help you succeed.

Responsibilities

• Provide high-quality online customer service.
• Troubleshoot customer issues effectively.
• Meet performance targets consistently.
• Handle inquiries via email, chat, and phone.

Skills

Fluency in Greek

Intermediate English

Customer service experience

Excellent communication skills

Analytical skills

Organizational skills

Education

High school diploma or equivalent

Job description

Customer Support Associate with Greek

Miejsce pracy: Kraków

In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To be able to excel in this role, you will need to show proactive problem-solving skills and strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Greek.
• Intermediate level of written and verbal English.
• Available for a minimum of 130 hours per month.
• Experience in the call center or customer service industry.
• Excellent communication skills.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Civil contract.
• Hybrid collaboration from Kraków.
• Onboarding and training.
• Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
  healthcare or codes for other services such as shopping, travel, massage or food and
  many more).
• Cooperation in a friendly, innovative and multinational environment allowing youto improve your language and personal skills.
• Opportunity for development within the structures of our company.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Language verification.
• Online interview with a recruitment representative and Team Manager.
• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!