Customer Support

Mc2 Plus Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer support company in Johor Bahru is seeking a Client Service Representative to manage customer inquiries via email and chat. Candidates should have proven experience in customer support, strong phone contact handling skills, and an ability to adapt to different customer personalities. The role emphasizes providing excellent service and going the extra mile to meet customer needs, creating a positive experience for clients.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Ability to adapt/respond to different types of characters.

Responsibilities

• Handle customer inquiries via email and chat, providing prompt answers.
• Offer knowledgeable help to customers and ensure correct details are provided.

Skills

Customer orientation

Phone contact handling

Active listening

Job description

Proven customer support experience or experience as a Client Service Representative

Phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Quotation, scheduling and after sales support

Tasks & responsibilities

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.

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