Customer Success Specialist - Urgent Hiring

Agensi Pekerjaan JobScoper Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Petaling Jaya is looking for a customer service representative to guide customers on self-service options and digital banking channels. Candidates should have at least SPM, with strong communication and problem-solving skills. Fresh graduates are encouraged to apply. The job offers annual leave, training, and allowances, with a five-day work week.

Benefits

Annual Leave and Sick Leave

Training Provided

Allowance Provided

EPF and SOCSO

5 Working Days

Qualifications

• Fresh graduates are welcome.
• Previous experience in customer service, banking, or contact centre is an advantage.
• Able to work independently and in a team.

Responsibilities

• Guide and educate customers on self-service options and digital banking channels.
• Identify customer needs, resolve issues, and provide effective solutions.
• Handle other related duties as assigned.

Skills

Strong communication skills

Problem-solving skills

Education

Minimum SPM

Job description

Job Responsibility

• Guide and educate customers on self-service options and digital banking channels.
• Conduct call-backs to confirm transactions and request supporting documents when necessary.
• Identify customer needs, resolve issues, and provide effective solutions.
• Perform KYC (Know Your Customer) tasks as required.
• Handle other related duties as assigned.

Job Requirements

• Minimum SPM, fresh graduates are welcome.
• Previous experience in customer service, banking, or contact centre is an advantage.
• Strong communication and problem-solving skills.
• Able to work independently and in a team.
• Willing to work on rotational shifts.

Job Benefits

• Annual Leave and Sick Leave
• Training Provided
• Allowance Provided
• EPF and SOCSO
• 5 Working Days