Customer Success Specialist - Online Support & Orders

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary point of contact for customers, addressing their inquiries and concerns via phone and email. Your ability to maintain a positive attitude and handle customer interactions with empathy will be crucial in representing the brand's values. This position offers a dynamic work environment where your contributions will directly impact customer loyalty and brand perception. If you are passionate about helping others and thrive in fast-paced settings, this opportunity is perfect for you.

Qualifications

• Minimum 6 months in customer support or fresh graduates welcome.
• B2 level English proficiency required for effective communication.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns with professionalism and empathy.

Skills

Customer Service orientation

Active Listening Skills

Analytical Skills

Emotional Intelligence

Critical Thinking

Proactive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary point of contact for customers, addressing their inquiries and concerns via phone and email. Your ability to maintain a positive attitude and handle customer interactions with empathy will be crucial in representing the brand's values. This position offers a dynamic work environment where your contributions will directly impact customer loyalty and brand perception. If you are passionate about helping others and thrive in fast-paced settings, this opportunity is perfect for you.