Customer Success Specialist - Online Support & Orders

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you will be the face of an innovative brand, engaging with customers through various channels. This role emphasizes responsibility, quality, and a passion for excellence, ensuring customer satisfaction and loyalty. You will handle inquiries, support online orders, and maintain a professional image while working in a fast-paced environment. If you thrive on communication, enjoy helping others, and are eager to learn, this opportunity is perfect for you to make a meaningful impact in customer service.

Qualifications

• Minimum 6 months customer support experience or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist, where you will be the face of an innovative brand, engaging with customers through various channels. This role emphasizes responsibility, quality, and a passion for excellence, ensuring customer satisfaction and loyalty. You will handle inquiries, support online orders, and maintain a professional image while working in a fast-paced environment. If you thrive on communication, enjoy helping others, and are eager to learn, this opportunity is perfect for you to make a meaningful impact in customer service.