Customer Success Specialist — Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist in an innovative environment where you will be the face of the brand. This role is pivotal in ensuring customer satisfaction through effective communication and support. You will engage with customers via phone and email, assisting them with their inquiries and providing solutions to their concerns. Your ability to maintain a positive and professional demeanor will directly influence how customers perceive the brand. If you are passionate about customer service and eager to learn, this is the perfect opportunity to grow in a supportive atmosphere that values excellence and continuous improvement.

Qualifications

• Bachelor’s Degree or Diploma required; B2 level English proficiency needed.
• 6 months customer support experience preferred; fresh graduates welcome.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service Orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist in an innovative environment where you will be the face of the brand. This role is pivotal in ensuring customer satisfaction through effective communication and support. You will engage with customers via phone and email, assisting them with their inquiries and providing solutions to their concerns. Your ability to maintain a positive and professional demeanor will directly influence how customers perceive the brand. If you are passionate about customer service and eager to learn, this is the perfect opportunity to grow in a supportive atmosphere that values excellence and continuous improvement.