Customer Success Specialist - Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and loyalty. This role involves responding to customer inquiries through phone and email, ensuring a positive experience while representing the brand's values. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to manage expectations effectively. Join a dynamic team focused on delivering exceptional service and continuously improving the customer support experience. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• Minimum 6 months experience in customer support or fresh graduates welcome.
• B2 level English proficiency required for effective communication.

Responsibilities

• Support customers with online orders via phone and email.
• Handle customer concerns professionally and maintain brand image.

Skills

Customer Service Orientation

Active Listening Skills

Communication Skills

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and loyalty. This role involves responding to customer inquiries through phone and email, ensuring a positive experience while representing the brand's values. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to manage expectations effectively. Join a dynamic team focused on delivering exceptional service and continuously improving the customer support experience. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you!