Customer Success Specialist — Online Orders

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role is vital in representing the brand and ensuring a seamless experience for customers using the online shopping channel. You will engage with customers via phone and email, addressing inquiries and resolving issues with empathy and professionalism. The ideal candidate will possess strong interpersonal skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you're eager to make a positive impact and grow in your career, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Positive attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. This role is vital in representing the brand and ensuring a seamless experience for customers using the online shopping channel. You will engage with customers via phone and email, addressing inquiries and resolving issues with empathy and professionalism. The ideal candidate will possess strong interpersonal skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you're eager to make a positive impact and grow in your career, this opportunity is perfect for you.