Customer Success Specialist – Onboarding & Engagement

Topmix Resources; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A digital renovation platform is seeking a Customer Success Executive to assist homeowners, interior designers, and contractors by managing inquiries and ensuring a seamless experience with the platform. The role involves converting leads and supporting designers with onboarding. Candidates should possess strong communication skills and a degree in Business Administration or a related field, alongside 1-3 years of customer service experience. This position offers an opportunity to drive growth within an entrepreneurial team.

Qualifications

• 1-3 years of experience in Customer Service, preferably in home improvement, design, or tech platforms.
• Proficiency in basic office tools.
• Patience and empathy in handling customers.

Responsibilities

• Handle incoming inquiries from homeowners, interior designers, and contractors.
• Convert inquiries into active leads effectively.
• Maintain accurate customer records in Salesforce systems.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Ability to work independently

Education

Diploma or Bachelor’s Degree in Business Administration or related field

Tools

Salesforce

Microsoft Office

Job description

A digital renovation platform is seeking a Customer Success Executive to assist homeowners, interior designers, and contractors by managing inquiries and ensuring a seamless experience with the platform. The role involves converting leads and supporting designers with onboarding. Candidates should possess strong communication skills and a degree in Business Administration or a related field, alongside 1-3 years of customer service experience. This position offers an opportunity to drive growth within an entrepreneurial team.