Customer Success Specialist (Non-Voice) - Gaming Support

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is looking for a Customer Service Representative to handle inquiries via email and live chat. Candidates should be proficient in Mandarin, with basic English skills preferred. The role offers benefits like EPF/SOCSO/EIS, annual leave, and a stable five-day work week. This position includes rotational shifts including weekends and public holidays, making it suitable for adaptable individuals.

Benefits

EPF/SOCSO/EIS

Annual Leave

Medical Leave

5 Working Days

Nearby Public Transport

Qualifications

• Proficient in Mandarin (written and reading).
• Ability to communicate in basic English.
• Strong typing speed, written communication, and comprehension skills.

Responsibilities

• Handle customer inquiries promptly and professionally via email and live chat.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently and escalate complex cases when necessary.

Skills

Proficient in Mandarin

Basic English communication

Strong typing speed

Written communication skills

Ability to multitask

Education

SPM or above

Job description

Responsibilities

• Handle customer inquiries promptly and professionally via email and live chat.


• Provide accurate and timely information regarding products, services, and policies.


• Resolve customer issues efficiently and escalate complex cases when necessary.


• Ensure all customer interactions are properly documented in the system.


• Maintain a positive, empathetic, and helpful attitude in all communications.


• Adhere to shift schedules and consistently meet performance targets.

Qualifications

• Proficient in Mandarin (written and reading), with the ability to communicate in basic English.


• Minimum education SPM or above.


• Strong typing speed, written communication, and comprehension skills.


• Ability to multitask, manage time effectively, and work under pressure.


• Willing to work on rotational shifts, including weekends and public holidays.


• Previous customer service experience is an advantage but not mandatory.

Benefits

• EPF/SOCSO/EIS


• Annual Leave


• Medical Leave


• 5 Working Days


• Nearby Public Transport