Customer Success Specialist Mobility

Ideal Reliance; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational Oil & Gas company in Cyberjaya is seeking a customer service representative to handle complaints and queries. The ideal candidate holds a Bachelor’s degree and has at least one year of experience in customer service. Requirements include proficiency in English and Mandarin, alongside skills in MS Word, Excel, and PowerPoint. The role offers a salary of RM 2,800 and includes professional development benefits.

Benefits

Ongoing professional development

Opportunity to work in a global environment

Qualifications

• Minimum of one year’s experience in customer service and customer retention.
• Excellent communication and presentation abilities in English and Mandarin.
• Experience working with corporate and enterprise accounts.

Responsibilities

• Take ownership for the resolution of Integrated Retail B2C complaints.
• Deal with Customer calls and emails regarding promotions.
• Resolve enquiries within the agreed SLAs.
• Work with new digital live chat channels for inbound Customer queries.

Skills

Strong communication

Problem solving

Attention to detail

Adaptability to fast paced environment

Excellent written communication

Excellent verbal communication

Education

Bachelor’s degree or equivalent in any discipline

Tools

MS Word

MS Excel

PowerPoint

Job description

Our client is a chain of operational centres that form an integral part of a global Oil & Gas giant. They influence business development for the business globally, enabling the work of 93,000 employees in over 70 countries across the world.

Strong communication and problem solving, attention to detail, adaptability to fast paced/changing environment

Compulsory experience

Strong communication and problem solving, attention to detail, adaptability to fast paced/changing environment

What You Will Do

Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required.

Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership.

Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes.

Handle transaction queries, self-serve queries and general loyalty related enquiries

Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system

Work with the new digital live chat channels for inbound Customer queries both through the website and the mobile application.

Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input.

What You Need:

Graduate with Bachelor’s degree or equivalent qualification in any discipline.

A minimum of one year’s experience in customer service and customer retention is required.

Excellent communication and presentation abilities in English and Mandarin.

Excellent written and verbal communication skills.

Proficiency in MS Word, MS Excel, and PowerPoint.

Experience working with corporate and enterprise accounts.

What's On Offer:

Offered Salary

:

RM 2,800

Working hours

:

Monday to Friday, 9AM – 6PM

Type

Work Location

:

Contract

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Offered Benefits

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Ongoing professional development, a chance to work in a truly global environment and more!