Customer Success Specialist

TP; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kedah, Malaysia is looking for a Customer Success Specialist. The role involves managing customer inquiries through phone and email, educating clients on banking services, and providing solutions to their concerns. Ideal candidates should be fluent in English and Mandarin with strong communication skills. Fresh graduates are welcome to apply, and candidates should be willing to work in a rotational shift environment.

Qualifications

• Fluent in both English and Mandarin with strong verbal and written communication skills.
• Minimum educational requirement is SPM or equivalent.
• Capability to work in a 24/7 rotational shift environment.

Responsibilities

• Educate customers about self-service and automated banking options.
• Conduct callbacks for transaction confirmations.
• Clarify customer needs and provide appropriate solutions.
• Perform KYC tasks as necessary.

Skills

Fluent in English

Fluent in Mandarin

Excellent communication skills

Ability to build customer rapport

Willingness to learn

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level: SPM and above
• Able to work in 24*7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encouraged to apply.

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.