Customer Success Specialist: Brand Advocate & Online Help

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where you will be the vital link between customers and the brand. In this dynamic role, you will engage with customers through various channels, ensuring their inquiries are handled with professionalism and empathy. Your contributions will directly impact customer satisfaction and brand loyalty, making every interaction meaningful. This role is perfect for individuals passionate about communication and dedicated to delivering exceptional service. If you thrive in a fast-paced environment and are eager to learn, this opportunity is tailored for you.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders through phone and email.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a forward-thinking company as a Customer Success Specialist, where you will be the vital link between customers and the brand. In this dynamic role, you will engage with customers through various channels, ensuring their inquiries are handled with professionalism and empathy. Your contributions will directly impact customer satisfaction and brand loyalty, making every interaction meaningful. This role is perfect for individuals passionate about communication and dedicated to delivering exceptional service. If you thrive in a fast-paced environment and are eager to learn, this opportunity is tailored for you.