Customer Success & Sales Support Associate

Modern-Lab Chemicals; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic company in Penang is seeking a Customer Service & Sales Support Executive, perfect for fresh graduates eager to excel in a fast-paced environment. This role involves coordination of customer and vendor matters, enhancing customer experience, and ensuring service excellence. Candidates should demonstrate strong communication skills and a proactive approach in building relationships with clients. Join a team that values growth and collaboration in delivering exceptional service.

Qualifications

• Eager to learn and grow in a fast-paced environment.
• Strong communication skills and professionalism.
• Ability to facilitate clear communication between departments.

Responsibilities

• Work closely with the sales team to handle customer and vendor matters.
• Monitor customer satisfaction and improve engagement strategies.
• Support initiatives for exceptional customer service across all touchpoints.
• Handle inquiries and office interactions with courtesy.
• Act as a liaison between departments for seamless operations.
• Maintain strong relationships with clients through professionalism.
• Stay updated on product offerings and company policies.
• Coordinate accurate and timely flow of orders and supplies.

Job description

A dynamic company in Penang is seeking a Customer Service & Sales Support Executive, perfect for fresh graduates eager to excel in a fast-paced environment. This role involves coordination of customer and vendor matters, enhancing customer experience, and ensuring service excellence. Candidates should demonstrate strong communication skills and a proactive approach in building relationships with clients. Join a team that values growth and collaboration in delivering exceptional service.