Customer Success Executive

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Success Executive in Kuala Lumpur. The ideal candidate will guide customers through the onboarding process, provide product training, and work to ensure customer satisfaction and retention. Required qualifications include a degree and strong communication skills in English, Bahasa Malaysia, and Mandarin. This role offers opportunities for growth in a dynamic environment.

Benefits

Company phone and SIM

Mileage claims

Qualifications

• At least 1 year working experience in a related field.
• Ability to multitask with a positive attitude.
• Proficient in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Guide customers through the onboarding process.
• Provide product orientation for customer value maximization.
• Monitor customer accounts for potential issues.
• Encourage customers for promotional activities.
• Understand products and update customers on features.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Attention to detail

Education

SPM/STPM/Diploma/Degree

Job description

About the job Customer Success Executive

Company Background:

We are representing our client, a reputable all-in-one online tax learning platform designed to assist business owners, finance professionals, and SMEs in understanding and applying tax regulations effectively.

Responsibilities:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
• Provide product orientation to help customers maximise the value of offerings
• Proactively monitor customer accounts to identify potential issues and address them promptly
• Encourage satisfied customers on other promotional activities and event invitations on monthly basis
• Develop a deep understanding of products or services and stay updated with customers on new features and enhancements
• Work towards customer retention and upsell opportunities by understanding customer goals and aligning solutions with their objectives

Job Requirements:

• SPM/STPM/Diploma/Degree holder with at least (1) year working experience.
• Demonstrate good interpersonal and communication skills.
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality.
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
• Strong attention to detail is also needed to ensure that clients obtain their desired results
• Must possess own transport, as the job requires site visits to client locations
• Required languages: English, Bahasa Malaysia and Mandarin.
• Seeking for candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Company phone and company SIM
• Mileage claims.

Qualified candidates can apply online or send your resume to [e-mail]

Only shortlisted candidates will be notified.