Customer Success Executive

Savor of Life; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A wellness-focused company in Kuala Lumpur is seeking a Customer Success Executive to enhance customer relationships and ensure high service quality. Responsibilities include engaging with customers via phone and WhatsApp, addressing queries, and gathering feedback for improvement. Candidates should possess strong communication skills and a knack for customer service. Proficiency in MS Excel and English is essential, while knowledge of Chinese is a plus. Opportunities for learning and staff discounts are offered.

Benefits

EPF, Socso, and standard company leaves covered

Staff discount for meals

Steep learning growth opportunity

Qualifications

• Experience in customer service is advantageous.
• Strong communication skills, both written and verbal.
• Ability to work independently and efficiently.

Responsibilities

• Provide quality customer service via phone or Whatsapp.
• Answer customer queries effectively.
• Follow up with customers daily for feedback.
• Compile feedback in Excel.
• Share feedback with internal teams.

Skills

Customer-oriented

Good people skills

Proficient in English

Competent in MS Excel

Knowledge of Chinese

Education

University degree or fresh graduates

Job description

A Customer Success Executive builds relationship with new and existing customers, and assists them with their queries. This involves adopting and retaining Savor of Life customers by providing the best quality service.

Responsibilities

• Provide quality customer service to clients over phone call or Whatsapp to attend to their enquiries efficiently.
• Answer customers queries.
• Actively follow up with customers daily to ask for feedback on their food experience.
• Compile all the feedbacks in Excel sheet based on respective category.
• Actively share customer feedback to internal department to improve the customer experience.

Qualifications

• Experience within customer service industry would serve as an advantage.
• Customer-oriented with good people skills; you will interact with a diverse group of clients.
• Highly competent in MS Excel.
• English proficiency is a must. Excellent written and verbal communication. Proficient in Chinese is an advantage.
• Able to work independently and efficiently without supervision.
• University students / fresh graduates are welcome to apply.

Additional Information

Benefits

• EPF, Socso and standardised company leaves are covered.
• Staff discount for Savor of Life meals.
• Steep learning growth opportunity.

Best, Astynnia @ Savor of Life
Website: https://www.savoroflife.com/