Customer Success Billing Specialist

DayOne; Johor; On-site; MYR 40,000 - 50,000; Full time

Job summary

A global data infrastructure leader in Malaysia is seeking a Billing & Collection Operations professional to manage invoicing, collections, and customer communications. Responsibilities include ensuring timely billing, managing accounts receivable records, and resolving disputes. Candidates should have a diploma in finance or accounting, along with 1–2 years of relevant experience. Proficiency in SAP and Excel, and ability to speak Mandarin is preferred. Join us to be a key contributor in a dynamic and inclusive company.

Qualifications

• 1–2 years of experience in Billing, AR, Collection, or Finance Operations.
• Experience in AR collection follow-up.
• Experience in handling billing disputes is an advantage.

Responsibilities

• Responsible for invoice issuance based on validated charges.
• Ensure timely and accurate billing.
• Handle customer communication regarding invoice status and payment queries.

Skills

Attention to detail

Problem-solving skills

Communication skills

Excel proficiency

Mandarin language skills

Team collaboration

Education

Diploma in Finance, Accounting, or related field

Tools

SAP systems

Reporting tools

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you’re passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Billing & Collection Operations

• Responsible for invoice issuance based on validated charges
• Ensure timely and accurate billing, preventing delays that impact cash flow and DSO
• Coordinate with relevant department to confirm billable items
• Follow up on overdue accounts, sending reminders and managing payment follow-up
• Handle customer communication regarding invoice status, payment queries, and adjustments
• Record all collection interactions and prepare collection status reports
• Handle customer disputes in collaboration with the Billing Center Manager / Team Lead
• Coordinate with Sales, Operations, Project teams, and Billing to resolve disputes efficiently

Process & Compliance

• Maintain AR records and ensure alignment with internal controls, company policies, and audit requirements
• Identify recurring billing issues and recommend process improvements
• Support month-end closing activities and reporting requirements

Job Requirements

Qualifications & Experience

• Diploma in Finance, Accounting, or related field
>1–2 years of experience in Billing, AR, Collection, or Finance Operations
• Experience in AR collection follow-up
• Familiarity with AR systems, SAP systems
• Experience in handling billing disputes and escalation processes is an advantage
• Candidates from Data Center environments or large corporates preferred

Skills & Competencies

• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities and meet tight deadlines
• Good communication skills to interact with internal business teams and external customers
• Proficient in Excel and reporting tools; familiarity with automation / SAP systems is a plus
• Ability to read and speak Mandarin is preferred
• Strong sense of ownership, accountability, and team collaboration

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.