Customer Success and Support Specialist

Asia Recruit (Permanent, Contract, & Executive Recruitment); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is looking for a Customer Success and Support Specialist who is proficient in Japanese to deliver exceptional service to global clients. Candidates should possess excellent communication skills and a customer service background. This role includes responsibilities such as technical assistance, issue resolution, and maintaining customer relationships. Interested candidates can apply by sending their resumes. The role is based in Penang, Malaysia.

Qualifications

• Native or non-native proficiency in Japanese, fluent in English.
• Previous experience in customer support or a related field is preferred.
• Excellent verbal and written communication skills in both languages.
• Ability to understand and explain technical concepts.
• Strong analytical and problem-solving abilities.
• Ability to adapt to changing environments.
• Strong interpersonal skills for teamwork.
• Strong attention to detail.

Responsibilities

• Handle customer inquiries and issues to ensure first-contact resolution.
• Provide technical support regarding product features.
• Investigate and resolve customer issues promptly.
• Build and maintain strong relationships with customers.
• Maintain accurate records of customer interactions.
• Assist in onboarding new customers.
• Ensure adherence to company standards.
• Work closely with internal teams for product improvements.

Skills

Language Proficiency: Japanese

Fluency in English

Customer Service Experience

Communication Skills

Technical Aptitude

Problem-Solving Skills

Adaptability

Interpersonal Skills

Organizational Skills

Job description

Customer Success and Support Specialist (Japanese Speaker) - Open to allNationalities

Job Openings Customer Success and Support Specialist (Japanese Speaker) - Open to allNationalities

About the job Customer Success and Support Specialist (Japanese Speaker) - Open to allNationalities

Job summary

We are seeking motivated and customer-oriented individuals to join our team as Customer Success and Support Specialists. The ideal candidates will be proficient in Japanese (native or non-native) and will be responsible for providing exceptional customer service and support for our global clients in various industries including social media, travel, reservations, and e-commerce.

Job locations:

• Penang

Job responsibilities:

• Customer Support: Handle customer inquiries and issues via calls, emails, and messages to ensure first-contact resolution.
• Technical Assistance: Provide technical support and guidance to customers regarding product features and functionalities.
• Issue Resolution: Investigate and resolve customer issues promptly, escalating to higher levels when necessary.
• Customer Relationship Management: Build and maintain strong relationships with customers to enhance their experience and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Training and Onboarding: Assist in onboarding new customers and provide training sessions to help them utilize the products effectively.
• Quality Assurance: Ensure adherence to company standards and procedures, participating in quality monitoring and feedback sessions.
• Collaboration: Work closely with internal teams, including development and product teams, to ensure customer feedback is integrated into product improvements.

Job requirements:

• Language Proficiency: Native or non-native proficiency in Japanese. Fluency in English is also required.
• Customer Service Experience: Previous experience in customer support or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills in both Japanese and English.
• Technical Aptitude: Ability to understand and explain technical concepts and product features.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Adaptability: Ability to adapt to changing environments and handle multiple tasks simultaneously.
• Interpersonal Skills: Strong interpersonal skills and the ability to work well in a team environment.
• Organizational Skills: Strong organizational skills and attention to detail.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Maria Peter
Recruitment Consultant
WhatsApp no: [phone]