Customer Services

WARISAN KAYANA GROUP SDN BHD; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Malaysia is seeking a dedicated Customer Services professional to join their team in Kota Bharu, Kelantan. The role involves responding to customer inquiries, resolving complaints, and collaborating with departments to enhance customer satisfaction. Ideal candidates will have proven experience in customer-facing roles, strong communication skills, and a commitment to exceptional service. The company offers career development opportunities, health programs, and flexible work arrangements.

Benefits

Career development opportunities

Comprehensive health and wellness programs

Flexible work arrangements

Employee recognition and rewards

Qualifications

• Proven experience in a customer-facing role, preferably in the sales or services industry.
• Ability to interact with customers in a friendly and professional manner.
• Solid understanding of customer service best practices.

Responsibilities

• Responding to customer inquiries via phone and email.
• Resolving customer issues and complaints effectively.
• Maintaining a thorough understanding of products and services.

Skills

Customer service excellence

Strong communication skills

Problem-solving ability

Team collaboration

Tools

CRM software

Job description

WARISAN KAYANA GROUP SDN BHD – Kota Bharu, Kelantan

We are seeking a dedicated and customer-focused Customer Services professional to join the WARISAN KAYANA GROUP SDN BHD team in Kota Bharu, Kelantan. In this full-time role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and queries are resolved efficiently.

What you'll be doing

• Responding to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Resolving customer issues and complaints by identifying and implementing appropriate solutions
• Maintaining a thorough understanding of our products, services, and policies to provide accurate information to customers
• Collaborating with other departments to ensure a seamless customer experience
• Identifying opportunities for process improvements and making recommendations to enhance customer satisfaction
• Providing support and guidance to customers, while upholding the company's high standards of service
• Can do live broadcast through social media will be prioritized

What we're looking for

• Proven experience in a customer-facing role, preferably in the sales or services industry
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Excellent problem-solving and critical-thinking skills to address customer concerns effectively
• Solid understanding of customer service best practices and a commitment to delivering exceptional service
• Proficiency in using customer relationship management (CRM) software and other relevant tools
• Ability to work effectively in a team environment and contribute to a positive work culture

What we offer

• Career development opportunities
• Comprehensive health and wellness programs
• Flexible work arrangements
• Employee recognition and rewards

About us

WARISAN KAYANA GROUP SDN BHD is a leading provider of innovative solutions in the Malaysian market. With a strong focus on customer satisfaction, we are dedicated to delivering high-quality products and services that exceed our clients' expectations. Our diverse and talented team is the driving force behind our success, and we are committed to fostering a positive and inclusive work environment.

Apply now to join our dynamic team and be a part of our exciting journey!