Customer Services

Jobstreet Malaysia; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company based in Johor, Malaysia is seeking a Customer Service Executive to manage guest enquiries, reservations, and ensure smooth communication. You will be responsible for handling inquiries, coordinating check-ins, and maintaining standards for guest service. Ideal candidates will have experience in customer service and strong communication skills in English and Malay. This role requires the ability to work shifts, weekends, and public holidays.

Qualifications

• Experience in customer service, hospitality, or guest relations is an advantage.
• Strong communication skills in English and Malay; Mandarin a plus.
• Able to handle stressful or urgent guest situations calmly.

Responsibilities

• Handle guest enquiries via phone, WhatsApp, social media, and booking platforms.
• Manage daily reservations, availability updates, and booking confirmations.
• Coordinate guest check-in & check-out processes.

Skills

Customer service experience

Communication skills in English

Communication skills in Malay

Problem-solving skills

Calm under stress

Job description

As a Customer Service Executive for our homestay business, you will be the main point of contact for guests before, during, and after their stay. You will manage enquiries, reservations, guest issues, and ensure smooth communication with housekeeping and operations teams.

About the Role

As a Customer Service Executive for our homestay business, you will be the main point of contact for guests before, during, and after their stay. You will manage enquiries, reservations, guest issues, and ensure smooth communication with housekeeping and operations teams.

What You’ll Be Doing (Responsibilities)

• Handle guest enquiries via phone, WhatsApp, social media, and booking platforms (Airbnb, Booking.com, Agoda).
• Manage daily reservations, availability updates, and booking confirmations.
• Coordinate guest check-in & check-out (self-check-in, key handover, lockbox instructions).
• Liaise with housekeeping team on room readiness and cleaning schedules.
• Respond to guest issues, complaints, or urgent requests promptly.
• Prepare daily guest arrival lists and internal communication updates.
• Ensure homestay units are presented according to brand standards.
• Assist with refund requests, deposit collections, and record-keeping.
• Maintain a professional and friendly service at all times.

What We’re Looking For

• Experience in customer service, hospitality, or guest relations is an advantage.
• Strong communication skills (English, Malay; Mandarin a plus).
• Able to handle stressful or urgent guest situations calmly.
• Good problem‑solving skills and attention to detail.
• Able to work shifts, weekends, and public holidays.
• Independent, responsible, and reliable.

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