Customer Service 中文客户服务专员

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer experience solutions provider is seeking a Customer Service Representative to join their transportation team in Kuala Lumpur. The role demands managing customer inquiries, coordinating service requests, and ensuring a smooth customer experience. Fluency in both Mandarin and English, along with a diploma or equivalent, is required. This position offers shift allowances and welcomes fresh graduates. The successful candidate will onboard by December 8, 2025, to work at Nu Tower 2, KL Sentral.

Benefits

Shift allowance

Replacement Leave during public holidays

Qualifications

• Comfortable with rotational shifts.
• Able to work during public holidays.
• Fresh graduates welcome to apply.
• Able to onboard by December 8, 2025.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Track and document complex issues.
• Participate in initiatives to improve customer satisfaction.

Skills

Empathy

Active listening

Critical thinking

Fluent in Simplified Mandarin

Fluent in Traditional Mandarin

Fluent in English

Education

Diploma or above

Job description

We are seeking a reliable and customer-oriented individual to join our transportation team as a Customer Service Representative. The role involves managing customer inquiries, coordinating service requests, and ensuring a smooth and professional customer experience.

Job Description:

• Serve as the professional primary contact, using empathy, active listening, and critical thinking to provide accurate, first-contact resolutions while building customer rapport.
• Expertly handle customer needs while proactively identifying opportunities to offer additional products or services that provide genuine customer benefit.
• Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong, foundational knowledge of client products and services.
• Efficiently track and document complex issues, knowing precisely when and how to elevate inquiries to senior staff or specialized resources for timely support.
• Actively participate in initiatives to improve overall customer satisfaction, translating feedback and performance data into enhancements for the business.

Requirements:

• Comfortable with rotational shifts (Shift allowance provided).
• Able to work during PH (Replacement Leave will be given during gazette PH)
• At least Diploma or above; or equivalent education qualification.
• Fresh graduates are welcome to apply!
• Fluent in both Simplified & Traditional Mandarin; & English due to business needs.
• Able to onboard by 8th December 2025
• Working location: Nu Tower 2, KL Sentral

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Are you willing to relocate for this role?
• How much notice are you required to give your current employer?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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